Order With Confidence from the #1 Source for Beer and Wine Kits on the Internet
Your Satisfaction is 100% Guaranteed!
Homebrewers Outpost stands behind every product we sell. If your not happy for any reason at any time with your purchase, just return the item with your invoice and we will refund 100% of the purchase price of the item, or offer you store credit, whichever you prefer. Shipping charges, however, are non-refundable.
Beer and Wine Kit Guarantee
We are confident that you will love the beer or wine that you make with our kits. If you're not, just send us the used caps or corks and we'll refund 100% of the purchase price of the kit or offer store credit.
Lowest Overall Price Guarantee
You can count on getting the lowest prices at Homebrewers Outpost! If you find a lower advertised price for any item we sell...including our own catalog and newsletter...within 30 days of placing your order, we will refund you the difference. Items must be exactly the same (same model and manufacturer) and shipping charges from our zip code, 86001, must be considered. For example, if another website offers a product for $100 before shipping charges, and it would cost $20 to ship it via UPS Ground from our zip code, their overall price would be $120. If we offer the same product with shipping for $115, our overall price is lower. If, on the other hand our price is $125, we will match their overall price or refund you the difference if you made your purchase within 30 days of notifying us. Shipping charges will be calculated using the "Time and Cost" tool found at www.ups.com.
A copy of the retailer advertised lower price is required. Retailer must have the item in stock. This guarantee does not apply to clearance prices.
Returns and Exchanges
You don't need to call or e-mail for authorization. Just return your invoice along with the merchandise you're returning. Then send your return via your preferred carrier to:
Homebrewers Outpost
801 S Milton Road
Ste 2
Flagstaff, AZ 86001
If you've received defective, damaged or incorrect merchandise, please call us at 1-800-450-9535 before returning. Refunds or credit to your account will be handled quickly, and if we have your e-mail address, we'll alert you as soon as your return is processed.
Questions?
If you have any questions, please e-mail us at outpost@homebrewers.com or call at 1-800-450-9535.
